A friend of mine is well-known in our industry for saying that ‘done is better than perfect.’ He recognizes that there are perfectionists out there — moi?!! – that get so caught up in doing things right that they don’t get things done at all. Regardless, I still applaud Starbucks recent ads, no doubt inspired […]
I Hear You AT&T, and I Like It!
January 24, 2008 by Leave a Comment
AT&T recently announced their 4th quarter earnings are up 62%. I’m not surprised because my recent experience with them was quite favorable. I’m impressed with the new AT&T. They’ve shown me they care! Best of all, AT&T seems to understand that customers do indeed take into account the OVERALL experience of working with a company. […]
Get Real Sales by Blogging
December 16, 2007 by Leave a Comment
I’m a sales and marketing expert, though my expertise in two specific areas seem to be merging to create a unique niche. For nearly fifteen years I have worked with the Chopra Center for Well Being, becoming a Certified Meditation Instructor as a result of my incredible experience. Lately, I’m teaching more as interest in […]
Values – Start Here and The Rest is Easy
September 12, 2007 by 2 Comments
Yesterday I had the pleasure of playing golf with Ken Blanchard and several members of his team from The Ken Blanchard Companies right here in Naperville at The White Eagle Golf Club. In addition to being a great storyteller and an all-around good guy, Ken is also a darn good golfer. He certainly humbled some […]
Customer Service – It's the Heart of Your Business
August 28, 2007 by Leave a Comment
After speaking this past weekend at the Summer Symposium of The Professional Landcare Network (PLANET), I’ve been contemplating the fact that great customer service is nothing more than consistently performing to the expectations of your clients. Too often we stop doing what works to try the latest idea. Companies need new ideas to grow, but […]
Blindfolded Cliff Diver Service – It Hurts!
July 21, 2007 by Leave a Comment
I’ve heard it said that great customer service is sometimes invisible – you don’t even notice it. While this is occasionally true, it’s not always the case. For example, why do you go to your favorite restaurant? It’s probably because you like it. Duh? Well, why do you like it so well? You know what […]
Right Way Selling
June 16, 2007 by Leave a Comment
One of the most valuable tools in selling is knowing your customer. When you engage with your customer on a regular basis, you learn their habits, mannerisms, and generally what they are like as a person. Yesterday I gave a presentation to the Snow and Ice Management Association. One of many excellent questions I was […]
When Something's Not Right its Wrong
June 6, 2007 by Leave a Comment
It occurred to me today that when you work on fixing what is not rightfully your responsibility, you are doing the wrong thing. Why? Because your time and talent and energy should be focused on doing the right thing. It reminded me of the verse from Bob Dylan’s You’re Gonna Make Lonesome When You Go […]
Grow Your Business The Right Way
May 28, 2007 by 2 Comments
A few nights ago I was sitting in my screened porch enjoying the scents and sounds of the evening rain storm. When I wandered inside to the pantry for a snack, I was struck with how many products today are labeled ‘organic’ – from chips to raisins to even wine and more! I wondered if […]
Market to Yourself – and Get What You Want!
May 17, 2007 by Leave a Comment
Are there things in your life that you are having trouble achieving? Maybe you should consider getting the message out to the one person that can help you most – you! If you are going to make something happen in your life, you have to keep your attention on that goal. I’ve blogged about The […]
