How to Stay Top of Mind with Prospects, Customers, and Advocates

Staying top of mind with prospects, customers, and advocates is essential for growing your business. There is an easy way to do this that requires almost no effort.  In fact, it may not require any effort at all. A couple of months ago I was the keynote speaker for a diverse group of small businesses in […]

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Klout is Influence

In the early days of modern civilization (before the Internet) – there was an expression that it’s not what you know but who you know. Back then, information, power, and therefore influence, were localized. If you were in-the-know, you had influence.  And that influence could be wielded to accomplish objectives. Information is now readily available […]

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Why Groupon is Bad for Small Business

Groupon is like Super Bowl advertising. It definitely creates awareness, but it does so at a price – one with consequences that should be carefully considered. Much has been written about the direct costs of running a Groupon campaign. However, it’s the side effects that bother me.  And they extend long after that Groupon has […]

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How To Make Your Marketing Memorable

To make your marketing memorable you have to make it so colorful, so exciting, and so different from anything that has previously been imagined that it cannot possibly be forgotten. The foregoing statement is an adaptation that paraphrases a quote from Moonwalking with Einstein:  The Art and Science of Remembering Everything, by Joshua Foer. It’s […]

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What Is Your Social Media Vision?

It was no more than a few years ago that we had no idea where social media was going.  Nevertheless, many of us intuitively knew that we should get on board to see where where it could take us. After a fair amount of work, a great deal of trial and error, and a few […]

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3 Ways to Earn the Respect of Your Community

For some time now I have been considering joint venture opportunities – partnering with others on projects of a larger scope or duration than I can handle alone. I mentioned this to my wife last week and she asked what skill sets I was looking for in a partner.  My mind went blank because I […]

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Customer Service is Moving Online

When the telephone rings (or however it notifies you) – and you know the call is coming from one of your customers, you answer it. Then why do companies establish a presence on the social networks and let comments and tweets go unanswered? I don’t know either. I do know that your customers expect you […]

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Jeff Korhan Moves to WordPress

Many of you know that I have been blogging on the TypePad platform for more than five years – on this blog and few I have since abandoned.  While I will still recommend TypePad to small businesses who are new to blogging, it is time for this blogger to get on a faster horse if […]

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The Social Media Stakes Are Going Up

In addition to LinkedIn going public this week, Facebook has announced that their public offering is inevitable too. This means the social media stakes are going up. We are all going to have to play the game better and smarter – planning ahead and partnering with true experts.

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Tell Me Something I Don't Know

Human curiosity is driven by the desire to learn something you don’t know. This is what attracts fans, followers, and new prospects and customers – as well as the attention of Google.

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