Archives for October 2010

5 Ways to Make Your Blog Posts Outstanding

Are your blog posts just “okay”?  Want to make them great?

Here’s how – (from my post that was earlier published in Social Media Examiner, where I am a guest blogger.)IStock_000004426732XSmall

A great blog post respects the needs of three distinct entities. It educates and informs your audience (your subscribers and visitors), optimizes for the search engines and sufficiently energizes you so that you do a good job creating it.

Every blog post should address the following five components to ensure it hits the mark –  for your audience, the search engines and you.

#1: Has an Engaging Title

The title is arguably the most important element of any post. Engaging titles that spark curiosity are more likely to be clicked. When this is combined with strategic keywords that affirm the topic of the post, you have a winner.

Tim Ferris recently wrote a post on the art and science of headlines to increase the click-through rate. The idea is simply to generate curiosity, such as Why Are You Single? Perhaps It’s the Choice EffectYou’re wondering what the Choice Effect is all about, aren’t you?

Many of us don’t have Tim’s fan base, so we need to develop a catchy title that also includes keywords that will get indexed by Google. Brian Clark with Copyblogger does an excellent job of this. One of his generally accepted SEO copywriting tips is to place these keywords near the front of the title.

You should occasionally test your titles to determine what resonates most with your audience.  I’ve personally found that titles that respond to a specific need, such as How Often Should I Blog?, will result in higher traffic with my targeted readers than those that are deep and thought-provoking.

#2: Offers Easy to Consume Content

When you organize your content so that it is easily consumer, you tap into a secret of blogging. The more readily your content is assimilated in the minds of your readers, the more favorably it’s received—and remembered.

Here are some ways to accomplish this.

  • Blog for Your AudienceAs you develop your blogging style, always consider the needs of your audience. My audience is the same as that of Social Media Examiner—business professionals and marketers. They expect me to get to the point quickly and avoid technical jargon.
  • Learn to Write in AP StyleIf you scan any news source, you’ll notice the paragraphs are short—only a few sentences. This is one of the hallmarks of Associated Press (AP) style of writing, which many journalists consider to be the standard. These guidelines will give your posts a professional appearance and make them easier to consume.
  • Use SubheadingsThis helps both you and the reader. I tend to write my first draft quickly for flow and readability. Then I go back and organize with subheadings, while also reorganizing and eliminating entire paragraphs so that my readers don’t have to.
  • Create Lists: Lists are the ultimate organizing tool, which is why they’re frequently retweeted—thereby attracting valuable links back to your blog.
  • Use Italics and Bold Text for EmphasisIf someone reads your blog post word for word, it’s usually after skimming it first. Help readers do both by emphasizing key points with italics, bold text and, with care, all caps.

#3: Mixes Content Types

Delivering great content requires a mix of qualities that keeps your readers coming back for more. The key isn’t always the quality of the message, but how it’s delivered. Improve how you do this by employing these 5 practices.

  • Offer Your OpinionsIf you’re an expert in your field, then your opinion is relevant. Who do you respect more, the waiter who says everything on the menu is excellent, or the one who looks you in the eye and recommends her favorites (or suggests avoiding some dishes)
  • Use MultimediaMake it a point to use images, screenshots and video to communicate your message with more punch.

  • Link to Your ResearchData has greater credibility when it comes from a reputable source, such as the Pew Research Center. A link to that source raises your credibility by showing you’ve done your homework.  Data from respected sources such as the Pew Research center will validate your perspective.  2010Sep17_Pew Internet
  • Provide Practical ExamplesExamples of situations where you’ve had direct experience are powerful, although it’s important to provide details such as names and places to validate that credibility. Just be sure you get the proper permissions first.
  • Take Out the TrashMake the effort to edit out anything that doesn’t support your title or enhance your post. Include details to create a mental picture, but leave out anything else that detracts from your story.

#4: Is Search Engine Optimized

Learning search engine optimization (SEO) is a necessary aspect of blogging if you expect to build a sustainable reader base. While SEO can get complicated, you can be very effective by simply tuning into your audience and writing for them. Trust your gut and write for people and SEO will take care of itself.

These are the key elements of SEO that deserve your attention.

  • Excerpts: The excerpt of your post is the brief description included with the return of search results. A well-chosen description encourages click-throughs. If you don’t build an excerpt, the first couple of sentences of your post will be used as a de
    fault. Get in the habit of summarizing your post in the first couple of sentences.
  • KeywordsLearn the common words and phrases being used by your audience. For example, do they use the term entrepreneur or small business? It’s a distinction that has to be made so that you can be found when they’re searching for your expertise.
  • LinksThe SEO pros universally agree that inbound links to your blog are vital for achieving a high ranking. How do you get these links? The most reliable way is to write amazing content that people want to link to.

One tip is to link the keywords (known as anchor text) in your post that are aligned with the words you expect to be used by someone searching for your expertise. The classic mistake is linking to click here instead of more relevant keywords such as small business marketing, or whatever relates to your expertise.

Additionally, you naturally want to link back to your previous posts to encourage your readers to hang around longer. This increases the likelihood they’ll respond to a call to action, such as subscribing to your blog or newsletter.

  • TagsTags are handled differently in every blogging platform. Just be sure to use tags that are relevant to the post you’re creating, as well as the audience you’re blogging for. Darren Rowse of Problogger suggests no more than a dozen tags for each post to avoid undermining their effectiveness through dilution.
  • CategoriesCategories obviously help your blog visitors go deeper into the subject matter of the topic that interests them most. Google also indexes your categories for the same reason, so choose your categories carefully.  While some prefer to have dozens of categories, I am in the process of trimming mine down to just a handful.

#5: Encourages Interaction and Action

While blogging is indeed a platform for broadcasting, the ultimate objective is to encourage engagement and interaction, namely in the form of comments. Just as an engaged audience gives a speaker feedback on his live presentation, the comments to your blog will do the same.

You can and should learn from every single visitor to your blog by responding and seeking to better understand his/her point of view. The reason for this is that every commenter represents the perspective of many others. The more you learn, the easier it is to focus your efforts on what’s most relevant to your audience.

Why else do you want comments? Because comments are social proof that your blog is a happening place. And this encourages more traffic and subscribers to your blog.

To encourage more comments, you may not only have to remind your audience to do so, but show them as well. Write a post on commenting and use your blog as an example.  Show your readers exactly how to comment, and even go a step further to describe hot to share your post by retweeting or using the Facebook Like button.

2010Aug9_jing2Click image to enlarge

As you begin to engage your audience, you’ll want to move them closer to helping you accomplish your blogging objectives.  For example, you may ultimately want to sell your ebooks. A preliminary step toward that is to encourage more subscribers to your list. Then when the time is right you can reach out to your list to provide higher value content that monetizes your blogging efforts.

There is no such thing as a perfect blog post. However, if you follow these recommendations, you’ll be sure to enhance your blog for you and your audience, as well as the search engines that work serve everyone’s needs.

What do you think?  Does this take clarify how blogging can help your business?

Leave a comment below or share this with your community with any of the share buttons below – or with those on the little red bar at the bottom of this page.  

Until tomorrow,  Jeff

Using Social Media to Enhance Your Sales Process

Using technology to collaborate with your prospects and customers respects their valuable time – while also making the most of yours.  Gone are "sales calls" whose only purpose was the hope of stumbling on a potential business opportunity.   

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Here are suggestions for using social media to streamline and enhance your sales process.

Your Sales Process

A well-defined sales process is essential for efficiently and expediently accomplishing a series of activities and events that are necessary to consummate a sale.  

There should be a reason for every step in your sales process; and your prospects should clearly understand those reasons too. That alone is a tip to share with your team:  Make a note to educate your prospects about your process very close to front end of it.

Over time you should endeavor to trim the fat from your process.  This is especially relevant today with so many tools and technologies available to do so.  Use them to accomplish activities such as gathering and sharing information that drives your process – and makes face-to-face meetings more focused.

The Discovery Phase

Every sales process should begin with an exploration or discovery phase to determine whether or not it is necessary to have a first meeting.  This has traditionally been done with an initial phone call.  

That time consuming step is no longer necessary.  

Should you begin a relationship with a cold phone call?  Think about how you feel after 45 minutes of politely chatting with a prospect, whom you knew after the first 5 minutes was not a qualified buyer for your products or services?

There is now a better way.

Use the Social Networks 

Now you can use social networking and marketing to share the information that is necessary for prospects to learn what they most need to know about you and your business.  Once again, think back on all of your past sales calls and make a list of the criteria that successfully engaged prospects (or eliminated those that were not a good fit).

You will probably discover that essential information is necessary to educate and inform, but also to inspire, motivate, and otherwise build a bridget that leads to trust.  This information may include:

  1. How You Work – Your process. Doing your work with flair or efficiency are distinguishing qualities that prospects are vitally interested in.
  2. Expertise – What you do best.
  3. Credentials – Are your skills validated by credible sources?  I'm not particularly interested in credentials, but I know some people are, so I mention my MBA in my bio for audiences that may find it relevant.
  4. Budgets – Contrary to popular belief, it is healthy to talk budgets early and often in the sales process. You may consider sharing minimum and typical investments for your services.
  5. Capabilities – Everyone has (and should) have a limit on the scope of work they can or will handle.  Knowing your limits enhances your credibility.
  6. Exclusions – What type of work will you not do? Speakers like me are often guilty of speaking on topics that are not right for them.  Focus on what you do best or you undermine your highest value.
  7. Typical Projects – While social media is not a forum for marketing in the traditional sense, you should find methods for showcasing successful work.  The best way is to keep the focus on the customer when you are doing this.  In other words, make it about them, not you.
  8. Testimonials – Testimonials are still relevant.  In fact, they may be even more so today, because prospects can easily use the social networks to easily engage with your fans.
  9. How to Work with YouHere is how to work with me – below I show you how to set up a similar form for your small business.

Social Media Tips for Customer Service and Sales

1. Create Web-based forms.

Use these form to help prospects provide you with the information necessary to determine how you can best help them – or refer them to a colleague who is more qualified. This post on how to add a form to your blog shows you how with Google docs.

Create forms so that your current customers can initiate service requests.  Instead of a phone call, they can now make inquiries 24/7.  All of the information is stored on the Web and is readily accessible from your mobile device.  Be sure to set the notifications to alert you when the document has been updated.

You could also use Google doc forms to assist your field staff in quickly sending service requests to the home office.  This too is easily accomplished with mobile devices

2. Create a Private Facebook Group

Using the new Facebook groups to keep your sales team on the same page will not only build a buzz of their ongoing successes, it also minimizes emails and encourages teamwork.

This tool encourages your staff to be on Facebook where they can also interact and share information with customers and prospects.  Remember, social media is a team effort.

3.  Start a Blog

There is no better way to educate your prospects than with fully-functioning and active blog.  When you use it to profile the unsung heroes that make a difference for your customers from behind the scenes, you humanize your company – and give a peek behind at how your business really works.

Case studies that profile how you serve your customers helps prospects to see their situation in those practical examples.  The more stories you tell that illuminate what you do and how your company does it, the more easily you will align yourself with your future customers.

Also, your current customers can benefit from up-to-date tips and advice that can be easily communicated with your blog.  Isn't it easier to proactively make one blog post than to respond to dozens of phone calls or emails after the fact?

This post gives you plenty of detail on how to start a blog.  To learn more, explore these posts that many small business leaders like you have called their favorites.

Or use the Google search on this blog to look for more helpful tips and advice.  You will find dozens of posts on blogs and blogging, Facebook, social media, and small business marketing in general.

If this has been useful –  leave a comment below or share
it with YOUR friends by clicking the Facebook Like button.  And please consider subscribing to the feed. 

Have a Great Weekend, Jeff

Photo credit: enrigueburgosgarcia

Quality or Quantity Blog Posting for SEO?

The search engine optimization of your blog is most effectively enhanced by increasing the frequency of your posting and by attracting more inbound links. If you had to choose, it would be preferable to opt for delivering quality content less frequently. However, you are less likely to get noticed to attract those links if you are posting infrequently.

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QR Codes for a Good Cause

QR Codes are currently a thing of curiosity. Yet, the more everyone gets familiar with them, the more likely they will find practical uses. This is another example of social entrepreneurship in action, a trend that you should consider for your small business. Remember that markets are communities. Help them and you may be surprised at the mutual benefits.

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How to Encourage Social Media Sharing

The purpose of sharing online content is to encourage interaction, engagement, and collaboration. There is an art to this form of content marketing. An effective approach is to create an enjoyable experience that is likely to lead to more sharing.

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Training Your Mind

Your mind is the most powerful tool for both personal and professional productivity. The challenge is training your mind to respond appropriately, that is, without stress. Here are are two simple concepts to that will help you with that.

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The Dalai Lama and Business

While in the audience of His Holiness The 14th Dalai Lama of Tibet today, at Miami University in Oxford, Ohio, I could not help but appreciate how his world view is strikingly congruent with the business practices that are most effective on the social networks. Business and marketing is now a social experience. This means taking a broader view with your work, and especially with your social media marketing, is going to create more opportunities.

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Actions that Engage

The reason for taking an action is to achieve a desired result. When your actions involve people, that desired result is typically another action, one that tells you they are engaged – a smile, a nod, even a frown will do. Actions don’t necessarily have to be favorable. Social media teaches us that
challenging questions give yoo the opportunity to provide clarification – so welcome them.

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QR Codes LIKE Your Facebook Page

QR Codes will play a significant role in the future of social media marketing. The concept is very simple: these graphic representations of digital links instantly connect mobile devices to your social media marketing – including the LIKE button to your Facebook page.

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How Sharing is Redefining Business and Marketing

The value that resides in our social media communities is much greater than we realize. And thanks to the power of technology, these little pieces of shared wisdom can be accumulated, curated, and applied for the benefit of that community – benefitting both the community and your small business!

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