Editorial Guidelines: How to Publish Content that Builds an Audience

Editorial Guidelines: How to Publish Content that Builds an Audience

This is Episode 62 of This Old New Business weekly business podcast with Jeff Korhan.

In this, our first 2016 episode of This Old New Business we discuss why breaking your publishing schedule is not a good thing to do, but it’s better than publishing content that does not merit the attention of your audience.

In addition to recommitting to this show, we are starting a new podcast show for landscaping, lawn care and other green industry professionals that want to discover relevant resources, tools and training on all aspects of digital marketing.

You can sign up to be notified about the launch at Landscape Digital Institute.

Build a Professional Digital Marketing Plan

Many small businesses understand and use an editorial calendar to plan the consistent publishing of content. In addition to consistent publishing, it is also vital to have guidelines for assuring that content meets the expectation of its targeted audience.

#1 – Business Objectives

Whether the priority is attracting leads, retaining customers or increasing a particular type of revenue, those objectives will shape the strategy for achieving them.

#2 – Content Mission

The content mission or purpose must define the target audience and specifically address how it is going to deliver value and achieve desired outcomes for that audience.

#3 – Content Goals

The cure for mediocre content is clarity that comes from measuring progress against strategic goals. These may include growing email subscribers, nurturing relationships with current customers or documenting and refining the brand story.

#4 – Audience Persona(s)

Descriptive audience personas help to create content that addresses the right needs and wants at the most important touchpoints throughout the customer experience.

#5 – Business Distinction

The value your business brings to an audience becomes the collective brand story that distinguishes the business from every other for the audience it was meant to serve.

#6 – Editorial Calendar

The editorial calendar is more than a schedule of activities. It considers the content goals, audience needs and resources available. Additionally, it should help to streamline the content workflow to create content with greater impact. The editorial calendar should also establish who owns the content from ideation to publication and promotion.

#7 – Publishing Guidelines

The content voice and tone are just a couple of important publishing guidelines. Article length, headline style and image size are all essential for creating content with a consistent look and feel that resonates with the target audience. If you happen to use outside contributors, these guidelines will make it much easier to maintain consistency.

#8 – Channel Plan

The channels your business uses to publish and promote content should be intentional. There should be a logical sequence to when and where content is first published, republished and promoted. This workflow sequence saves time and makes the most of your content ideas.

#9 – Tools

There are numberless tools for creating, curating and sharing content. Smart businesses tend to settle in on a few and use them well.

I’d love to hear your thoughts on editorial guidelines. Meet me over on Twitter to take the conversation further.

Key Take-Aways

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About the Author:  Jeff Korhan, MBA, is the author of Built-In Social: Essential Social Marketing Practices for Every Small Business and host of This Old New Business podcast.

He helps organizations use media to create exceptional customer experiences that drive business growth in a digital, social and global world. Connect with Jeff on LinkedInTwitterFacebook, and Google+

Market Like an Underdog

Market Like an Underdog

The customer experience has fascinated me since I studied marketing in college. One might even say I’m obsessed with it.

Last week I was having dinner in the hotel restaurant. When my meal was served the waiter quickly turned away. Just a moment later I noticed there was no pepper on my table like all of the others.

This got me thinking: Why?

A simple checklist would take care of that. Better yet is training the service staff to notice the eyes of patrons that may need assistance, and asking them if there is anything else they need with their meal.

Yes, I’m sure I’ve heard that question before!

The Underdog Cares Enough to Care

We need to start understanding the world from the customers’ perspective. Empathy is vital for winning the hearts and minds of customers today, and actually, there are proven practices for making that happen.

If you are not thinking about what should be happening next at every single touchpoint throughout the customer experience, it will be average at best.

In this connected economy, I truly believe average is the new failure. If you don’t care enough to care, your business is destined to fail.

Creating amazing customer experiences requires discipline and consistency, but there is a secret. Just letting your customers know that you are trying to create an exceptional experience is often enough to win them over.

Nobody’s perfect. That’s why, despite his or her imperfections, we admire and support the underdog that tries harder to win.

Guess what? Like so many other small businesses, you and I are the underdogs.

Now go and do something about it.

I’d love to hear your thoughts on the customer experience? Meet me over on Twitter to take the conversation further.

About the Author:  Jeff Korhan, MBA, is the author of Built-In Social: Essential Social Marketing Practices for Every Small Business and host of This Old New Business podcast.

He helps organizations use media to create exceptional customer experiences that drive business growth in a digital, social and global world. Connect with Jeff on LinkedInTwitterFacebook, and Google+

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