It’s Been Fun Doing Business with You!

We often hear that today you need to be easy to do business with.  Some companies do indeed make business difficult.  As crazy as this seems, they actually get in their own way of consummating a transaction.  They seem to doubt the value of their offerings.  But is being easy to do business with enough?  […]

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Ride the Wave Marketing Strategy

When you think of marketing,  what comes to mind — probably people, products, services, demographics and sales.  Do you think of human behavior?  How people buy – how they like to buy – and what makes them change their mind are very relevant considerations in developing your marketing strategy.  While you are thinking about that, […]

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Wake Up and Smell the Coffee

Starbucks Chairman Howard Schultz is lamenting the erosion of the ‘romance and theatre’  that created the Starbucks experience.  I must admit that while it has evidently been on the menu a while, I just noticed their Egg McMuffin-like creation, which along with drive-throughs and automated espresso machines, suggests "fast food" – hardly the experience that […]

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American Ego

Four unlucky souls are departing American Idol as the crowd has been thinned down to 20.  Interestingly, virtually every ‘winner’ neglected to acknowledge the fans that supported them in their endeavor – with the exception of Gina from Naperville, Illinois.  Amazing! – no smiles – no wave – just a tightlipped sigh and a turn […]

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Support Your Supporters – Your Secret Advantage

One aspect of marketing that I believe is significantly overlooked is the dynamic balance that drives our markets.  When customers acquire our products and services, they support who we are and what we do – they validate the existence and purpose of our enterprise. Are you aware of this support and do you respect it? I […]

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Flexible Mindset Engages Your Clients

Chicago finally got another decent snowfall today!  It started just after rush hour – or not, depending upon how early you rise.  Yet, this picturesque, fluffy snowfall seems to be giving drivers fits as they crawl along at a snails pace.  Some folks don’t seem to understand the key to driving in snow is to […]

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Be Ready for the Opportunity to Make a Difference for Your Customer

Does your staff know how far they can go to help your customer?  I had an experience yesterday that raised this question for me.  I was returning to the airport from a speaking engagement to fellow green industry professionals.  Here’s what happened. Just as the shuttle dropped me off at the Louisville, Kentucky airport, I […]

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How Do You Know Your Market is Changing?

Your markets are changing. Are you doing anything to measure these changes?  Most of you have heard the story about how small changes go unnoticed until it’s too late.  It’s a (made-up I hope!) story about a frog that is in a pot of water and the heat is slowly turned up in small increments. […]

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Focus on Your Existing Customer

Are you planning for inevitable changes in your business? What might those changes be?  Too often we accept the status quo without strategically planning for what’s next, despite the rapid changes in our society.  I own and operate a snow and Ice management company, a sister company to my green industry business, and we recently […]

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Connect with Your Market – Make it Come Alive!

Last Friday I was driving home from the airport after a speaking engagement.  When I’m helping other business professionals with their marketing efforts, it catalyzes my own thinking about my businesses.  It makes me more aware – not just of the steps I need to take to connect with my customers, but everything in general.  […]

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