4 Pillars of Online Marketing Success

4 Pillars of Online Marketing SuccessToo many businesses are overwhelmed with social media, and for good reason. Even those with abundant resources cannot manage all of the major social media channels well. Facebook advertising alone is a major undertaking.

If you narrow your focus to one or two channels, then it’s only a matter of building the discipline of doing at least one thing each day to get results. We’ll get to that later; because social media is just one of 4 pillars that comprise a solid online marketing foundation.

Here they are in order of importance.

#1 – An Optimized and Responsive Website

Online marketing always starts with content. So, every business needs an SEO optimized and mobile responsive website as its digital home. This is why I’m partnering with New Rainmaker to help small businesses build and maintain this essential digital marketing asset.

Besides educating your community about how your business can help them, the primary purpose of your website is building your list.

#2 – A Growing Email Newsletter Audience

Yes, growing your email newsletter list is just as important as having a first class website, maybe more. This content marketing asset is your business lifeline. It’s how you can reach out to your community, regardless of what’s happening with the social networks.

#3 – A Regularly Published Blog

Now you need a place on the web to share your content. This could be any of the social media channels, but I’m going to suggest starting with a blog on a domain you own. Here’s why.

Most newsletters only have an open rate of 20%, more or less. So, for a small time investment, why not extend the life of that content in part or full by publishing it to your blog? There it will live forever, and be available for sharing on the social web.

#4 – One or Two Active Social Media Channels

Once you have those three components in place, it’s necessary to choose your best social media networks. Considerations should be YouTube, LinkedIn, Twitter, Facebook, Google+, Instagram, and Pinterest. These are the majors.

To give you an example of how this works, take a look at the social shares on this podcast interview with Google+ expert Martin Shervington. Martin focuses on one network – Google+. Those 200+ shares are proof that his engaged Google+ community is enormously responsive to what he shares with them.

That’s all there is to this. Create content that serves a useful purpose. Own it. Then use social media to build a community around it that loves it as much as you do.

Here’s how to build the practice for doing this well.

Build the Discipline of One

This is very simple. Just create a daily or weekly plan of one activity that will improve your online marketing. The key is actually writing out a schedule and sticking with it. If you need a free source for downloading blank calendar templates, try this one.

How is your business doing with each of the 4 pillars?

Most of us need to upgrade our websites. Try breaking that down into small action items. Then do one thing every day that leads to their completion. In regards to your newsletter, blog, and social media updates, your business is either doing them consistently or it isn’t.

In addition to scheduling your online marketing, consider scheduling your other sales and marketing activities. I have a daily schedule for calling and emailing at least one small business association that has hired me in the past for reconnecting and letting them know new ways I can help their members. This can also be a good time to ask for a referral.

Smart marketing is simply doing smart things consistently well. Tweet this

To get there, just start with consistency and the “doing them well” will come along soon enough.

About the Author:  Jeff Korhan, MBA, is the author of Built-In Social: Essential Social Marketing Practices for Every Small Business and host of This Old New Business podcast.

He helps mainstream businesses adapt their traditional growth practices to a digital world. Connect with Jeff on LinkedInTwitterFacebook, and Google+

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Marketing to the Worldview of Your Customers

Marketing to The Worldview of Your Customers

A worldview is a philosophy or set of values through which people interpret and interact with the world. Do you understand what this is for your ideal customers?

Communities align with businesses and brands that reaffirm their worldview. Tweet this

This is the power of your story.

The Market Shapes Your Story

When you launched your small business, you most likely tested the idea by sharing it with friends who eagerly supported you. In fact, a few of them probably became your first customers.

If your business delivered on its promise, those early customers shared your story with their friends, at least to the extent that they understood it.

What happened over time is their worldview shaped your story to become what it is today. This is a subtle, yet powerful aspect of marketing that many businesses miss.

Most businesses are so busy promoting the features of their latest products that they forget it’s what their customers are saying that matters most. That’s because their friends are listening to them. Having a digital marketing company in Honolulu, Hawaii backing your business with superior SEO can truly improve your revenue.

Learn Which Words Trigger a Response

If you are intentionally listening, the key words that your customers identify with will jump out of the conversation. They are embedded in their stories, and should be in yours too.

Study these words, because they become triggers for attracting others that share their worldview. They reveal what it is about your business that gets and keeps people associated with it. Most important, it gives you a better understanding of who they are as human beings.

  • What they say and do
  • How they think and feel
  • What they see and hear

Hopefully, that last one is your media, provided your media is congruent with the other media they engage with that reaffirms their views.

Therefore, commit to making a list of the media sources they follow. Then have your team subscribe to and get familiar with them.

Get Involved with Customers to Learn

A young couple that was a customer of my landscape business shared something with me that changed how we marketed and operated. They said: “You know what we like about you Jeff? You’re a neatnik.”

The word neatnik is an old-fashioned one you would not expect someone in their twenties to use, so that caught my attention. After translating neatnik to attention to detail, suddenly a lot of things became very clear.

We soon discovered our customers valued the little touches that personalized our company and the people within it. This included picking up the newspaper from the driveway when greeting the customer at the front door, and how our mowing crews neatly rolled up the garden hose instead of just tossing it into the bushes like so many other companies.

What is it about your business that resonates with how your customers see the world? Tweet this

This is what shapes the stories they tell about you and your business? I’ll give you a clue; it’s not quality.

Quality is a meaningless word these days. Reliability, simplicity, consistency, friendliness, and attention to detail are examples of what people talk about.

This is the new marketing. It’s what drives online and offline conversations.

About the Author:  Jeff Korhan, MBA, is the author of Built-In Social: Essential Social Marketing Practices for Every Small Business – (Wiley)  

He helps mainstream businesses adapt their traditional growth practices to a digital world. Connect with Jeff on LinkedInTwitterFacebook, and Google+.

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