How to Tell Your Business Story

How to Tell Your Business Story

I’m often asked how one should go about telling their business story.

There is often confusion about whether the story should be about the business and what it does, or about the customer and how they are served by the business.

To show you how this works I’m going to break down and reconstruct a one­minute video story that you probably already know if you watched the the Budweiser commercial during the 2015 Super Bowl. To refresh your memory, click on this link.

Just remember to come back here for the analysis.

Guide Your Customer on Their Journey

Years ago I attended a one-­day workshop on screenwriting. Much of it was way over my head, but there was one useful takeaway that made the experience worthwhile.

The teacher said nearly every successful film follows a simple formula: Somebody does something, and it works out.

That somebody is often the main character, the protagonist. That’s your customer. Your business is the supporting character(s) that makes certain everything works out.

The little dog in the Budweiser commercial is the protagonist.

What does he do? He gets himself lost.

Are your customers lost? Confused? Don’t know where to turn?

You can’t just have them turn to your business. First, you need conflict or your message will not ring true.

In the video, the wolf is the antagonist that provides that conflict.

You may assume your antagonist is the competition, but it’s not. It’s bad information or conditioned thinking that confuses your customer.

Most buyers are stuck. They desperately want a solution to their problem. If you are using your social media to listen, you know they are in trouble. You hear their cry for help.

That’s right, you are like the Clydesdales in the video. There isn’t anything that will hold you back from helping.

Your business guides your buyer to a happier place. It guides them down the path that leads to the one place where they belong, a safe place, a place that feels (dramatic pause) like home.

Now it’s your turn.

I’d love to hear your thoughts on social selling? Meet me over on Twitter to take the conversation further.

About the Author:  Jeff Korhan, MBA, is the author of Built-In Social: Essential Social Marketing Practices for Every Small Business and host of This Old New Business podcast.

He helps mainstream businesses adapt their traditional growth practices to a digital world. Connect with Jeff on LinkedInTwitterFacebook, and Google+

How to Tell Better Stories

www.jeffkorhan.com


Carvings at the Great Ball Court at Chichen Itza

One of the foundational skills of social media and content marketing is storytelling. Like writing, this is one of those skills that takes a lifetime to master.

So, let’s not waste any time getting started with learning to tell better stories.

I recently visited the Mayan ruins of Chichen Itza in the Yucatan state of Mexico. What made the experience worthwhile was having a guide whose lifelong passion and profession was the study of this culture.

During our time together our guide offered to share with use one of two versions of the Mayan ruins of Chichen Itza:

  • The popular version that would be familiar to many of our friends
  • The truth from his years of research and study as college professor

We all chose the latter. From that truth, it turns out there are important lessons about storytelling that will make your stories better.

#1 – The Best Stories Inspire New Thoughts

The best stories challenge the audience to think. This not only questions his or her personal beliefs, but also the status quo.

It turns out some people do not want to think. They just want someone to give them the generally accepted answer. Right or wrong, that information then proliferates on the social media channels and becomes accepted as truth.

It is important to tell the stories only you can tell. Tweet this

These are stories based upon your direct experience. The world is smarter when it knows your story. It clarifies and cuts through the clutter.

Of course, this is what I’m doing right now by sharing from my recent experience in Mexico.

Have you read or heard that the majority of small businesses are practicing social media and content marketing? At least in terms of mainstream brick and mortar businesses, nothing could be further from the truth.

How do I know this? From direct experience working with thousands of these companies over the last seven years.

#2 – Real Stories are From Direct Experience

You have to earn a reputation for telling stories that are well-researched and preferably based upon direct experience. This is what people have always wanted.

People always want to hear the news from the “man on the street,” the eye-witness that can provide details that no other can because they have been there.

It’s dangerous to tell stories these days when you do not have direct experience. Otherwise, you risk telling stories that are not true. Even well-known experts have found themselves embroiled in controversy as a result.

The reason for telling a story is to engage an audience. When you accomplish that they will want to go deeper. So be prepared to do so.

In fact, this is one reason storytelling is essential for social media and content marketing. It makes your business more relatable and memorable, thereby encouraging more more conversations about it within the communities it serves.

#3 – How to Make Your Stories Better

The image above from Chichen Itza is a carving from the Great Ball Court.

It shows one of the players with a scoop in his right hand for picking up and slinging the ball. He is also wearing a helmet and other gear to protect himself from the impact of the ball, which was estimated at a little over 2 pounds.

There were more crude carvings at other locations on the interior of the court that were estimated to have been completed 600 years earlier. That’s six centuries of refining a skill! Thus, whether written or graphically depicted:

Any story can be refined with practice to make it better. Tweet this

Tips for Refining Your Stories

1. List your stories – This creates awareness. It also allows for tracking where and when your stories are used.

2. Describe the purpose of your stories in a few words – This helps you focus on making your point, while also refining it over time. Ask: What is this story about?

3. Why is that purpose relevant? – If the story is not relevant to the audience it is valueless, regardless of how well it is told.

4. Can your audience recall your story in few words? – The value of stories is they are relatable and memorable. In a world that tweets and texts, it’s important to capture the essence of your story in a few words.

5. Decide what to leave in and what to take out –  Amateurs often include details that do not contribute to the story, thereby compromising its value. Shorter is nearly always better.

6. Use an image or graphic representation for greater impact –  This graphic succinctly captures the complete message of my book:  Built-In Social: Essential Social Marketing Practices for Every Small Business. The Mayans and so many other cultures recognized that a picture does indeed tell a story.

7. Help your audience relive the story – Instead of retelling your stories with you as the central character, consider making them come alive for your audience – as if they were you.

8. Compare and contrast – Metaphor and other storytelling techniques that contrast and compare will help others relate to and understand your story. When I share how I used print content to launch my landscape business in the late 1980’s, it helps some people relate to this “new” form of marketing.

Now over to you.

Leave a comment to share your tips for refining your stories to make them better.

About the Author:  Jeff Korhan, MBA, is the author of Built-In Social: Essential Social Marketing Practices for Every Small Business and host of This Old New Business Podcast

He helps mainstream businesses adapt their traditional growth practices to a digital world. Connect with Jeff on LinkedInTwitterFacebook, and Google+.