Social Business by Design

As Facebook approaches its public offering, CEO and founder Mark Zuckerberg is making one thing very clear.

“The world’s information infrastructure should resemble the social graph.”

In other words, your business needs to be social by design. Virtually every business in every industry needs to redefine itself around social to be relevant with the changing behaviors of consumers.

Define the Purpose of Your Company

Every business has a purpose – what some refer to as a higher purpose. It is your mission. It’s something that transcends profits – while also contributing to them.

It’s what you and your small business team believe in – and what is vitally important to your success.

My purpose is helping mainstream small businesses take advantage of this marketing opportunity of a lifetime – social media.

Social media can humanize your business to reveal what is real, authentic, and honest about it. And that is the magic that yields relationships, alliances, and everything else that differentiates your business in the marketplace.

Understand How Social Graphs Work

Mark Zuckerberg states in his message to potential Facebook investors that Facebook thinks the world’s information and infrastructure should resemble the social graph – yours and that of your small business.

Social graphs tell a story. They illuminate everything about us – what is good and what can be improved.

When a business is willing to be authentic and transparent, it communicates to its consituents that it is open, able, and willing to make improvements.

Does that describe your business?

Solve Important Problems

Businesses exist for the exclusive purpose of solving problems, what traditional marketers have referred to as serving needs and wants.

Determining the needs and wants of the communities you serve is like chasing your shadow. Yet, solving problems is something that most business leaders can easily wrap their arms around.

You understand the problems of your customers, especially if you are willing to test the boundaries that others have established.

When you have the mindset of solving problems, you are no longer challenged with what to share on the social networks.

The essence of content marketing is teaching – helping your prospects to become better buyers of not products and service – but solutions that will solve their most important problems.

Facebook has become hugely successful by solving an inherent problem – enabling people across the globe to connect and share.

Forget about profits and consider the important problems that your business can solve for your communities.

The social design of your business will lead you right to them.

What are your thoughts? Leave a comment below.

And please share this with your community and encourage them to join the conversation.

Until next time, Jeff

Google+ for Small Business: An Interview with Chris Brogan

In this interview, New York Times bestselling author Chris Brogan offers insights into the power of Google+ for small businesses.

Google+ is an emerging social network that promises to challenge Facebook – especially in regards to its benefits for businesses.

While Google+ is only a fraction of the size of Facebook, it is indeed backed by Google – the corporation that controls 2/3 of all search on the open web.

Search results are and will be increasingly influenced by what is shared on the social networks. However, much of the sharing on Facebook is completely invisible to Google and the other search engines.

That alone ought to be reason enough to learn how to use Google+ to make your business more attractive – for Google and consumers alike.

Chris Brogan shares quite a few more reasons in his latest book: Google+ for Business: How Google’s Social Network Changes Everything.

In our 16 minute video interview, Chris shared a number of tips and best practices for using Google+ for business.

Here are a few of the highlights.

Make Your Buyer the Hero

If you want to connect and build mutually beneficial relationships with potential buyers, you want to focus on them – making them the hero.

Consider the nature of the noise on the social networks that causes people to tune out. It’s selling, and too much about them – which of course, is another form of selling.

When you are engaged in a conversation that has you feeling good about you, suddenly, all of that noise melts away. This is easily the most valuable tip Chris shared – one that I now have posted right above my desk.

Build Your Personal Presence First

One of the laws of human behavior is that if you are desperately seeking attention – you probably won’t get it.

People are hard-wired to interact and socialize with other people. Understanding and implementing that in all of your business activities is sure to make your business brand more desirable.

Brogan notes that we are still in the early days of Google+, and even major brands such as Pepsico and Ford are finding people are not quite yet ready to interact with brands. This answers the most frequently asked question about Google+.

Do we need a Google+ business page in addition to our personal profile? Chris Brogan suggests you can create a Google+ business page as a placeholder for your brand – but in these early days of Google+ it’s best to focus on building your personal presence.

Be Accessible to Potential Buyers

The purpose of social networking is making connections, sharing, and otherwise learning about people and new business opportunities.  Right?

So, why is it that so many fail to share their contact information on their social networking profiles?

The About page of your Google+ profile is a unique opportunity to embed links to your sites, other networking sites – as well as a direct link to your email address. Don’t forget to include your telephone and snail mail address too.

Easier than that are the message and email share buttons on the left side of your Google+ profile.  Take the time to edit your profile and make the settings for these public so that anyone can contact you.

Video Messaging – A Cool New G+ Feature

There are a number of additional tips in Google+ for Business – and in these FREE instructional videos on ChrisBrogan.com (where you can also go to buy the book).

One that isn’t is the new feature that allows you to create a video message to share with your Google+ communities.  Here’s how – just click on the Add Video button at the bottom of the box where you post your message, and it will open to several options – including one to record live video.

Live Video Messaging with Google+

Is Google+ just another social network?

It’s more like a direct line to Google, one that you can dial up to get more business.

You just have to know how it works – and Google+ for Business will show you how.

Thanks Chris for sharing your insights!

What are your thoughts? Leave a comment below.

And please share this with your community and encourage them to join the conversation.

Until next time, Jeff

Innovate or Die – The Race to The Top

Imagine a web with perfect search capabilities – one in which consumers have access to everything they want to know about your business and others just like it. Knowing that, would you operate differently than you are today? You can hope your prospects will not discover other sources that are cheaper or better than yours, [...]

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Facebook Contest Engages Small Business

Once in a while you come across an opportunity that is a no-brainer – such as receiving FREE stuff. Facebook wants to help small businesses, and they believe the best way they can accomplish that is introducing you to the benefits of Facebook advertising. FREE Facebook Advertising So, they have launched a contest, one that [...]

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Creating Addictive Marketing Content

One of the distinguishing qualities of successful marketers is they are passionate students of human behavior – more specifically, buying behavior. Human beings have innate tendencies that lead to actions – some favorable, and others not. Addictions are unfavorable behaviors that can develop very innocently. For example, exercise is a positive action that people take [...]

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Presentation Skills for Marketers

Successful marketers know that presentation skills are just as important as the message – maybe more. The reason for this is every message is subject to interpretation, and the better it is presented the more likely the audience will draw from it the necessary elements that are going to be of value to them. Media [...]

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How Google is Like A Third Grader

You can dedicate yourself to learning the complexities of search optimization – though, you may discover that it can easily become a full-time job. For those of you that already have a full-time job, or a business to run, a better option is to learn the basics and apply some logic to achieving practical results. [...]

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Google Search Plus – A New Game Changer

As Google continues to roll out their new Search, Plus Your World capabilities, there is already growing concern that they are compromising search results. Who are the most vocal objectors?  Naturally, their competitors – Facebook and Twitter. Google used to have an arrangement with Twitter to index their streaming firehose of real-time data, one which Twitter [...]

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Start from the Beginning – With Content

Any problem is best resolved by starting from the beginning to get the basic essentials right. If you have watched the classic film The Wizard of Oz as many times as I have, you know that the scarecrow shares uncommon wisdom. When asked by Dorothy where they should start their journey, he replies without hesitation [...]

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Are Competitors Your New Business Partners?

One of the trends in business today is reframing your perspective to open more doors and maximize your growth opportunities. In that regard, consider who knows nearly as much about your business as you do? And who knows as much (or more) about your industry and markets as you do? You can identify these organizations [...]

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