Archives for February 2010

How To Add a Form To Your Blog

To make it easier for everyone to work with you.

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Why a Form

One of the benefits of a form is that you can guide prospects through a process of providing you with the information you need to help them.  While you can use forms as a filtering tool, I find they are most useful for speeding up the process of working together.

Before we talk on the telephone, I like to do my homework.  This means a look at your website and blog is essential.  I also use my form on this blog (above – click to enlarge) to set up a time to talk when I know I will be able to give you my full attention.  This will not be first thing Monday morning!

Integration of Forms

I have three forms on my blog that were created using Google Docs, Batchbook, which is my customer relationship manager (CRM), and MailChimp , which I use to manage my bi-monthly newsletter.  All are excellent for their intended purposes.  However, in my situation, they are all interconnected

I have created a Working With Me tab on this blog that describes how I work.  This is where I use the form above that I created with in a few minutes with Google Docs to collaborate with those that are considering my consulting or speaking services.  If we decide to move forward, this information can easily be transferred to Batchbook in a CSV file, and from there integrated with MailChimp.

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Creating Your Form with Google Docs

If you haven't set up your Google Account, this is your first step.  From there, go to Google Docs and look for the Create New button in the upper left corner.  Then (example above – click to enlarge) name your form and add a subtitle.  Use the Add Item button to insert new fields.  After you have added some fields, use the drop-down menu to select 'text' for a small field, or 'paragraph text' for a detailed response.  These are evident in my Working With Me form.  There are other choices too.

When you have added a few items, you can mouse over them to get the 'cross-hairs' that will allow you to sort them in your preferred order by sliding them around.

Click on the Theme button to find a them that matches the style of your blog.  Google offers you the option of viewing your responses in two formats.  I choose 'spreadsheet' so that I can collect the responses and then download them to my CRM in a CSV file (which is an Excel spreadsheet format).

Managing Your Responses

If you happen to be using iGoogle (I use it as my home page), you can get the Google Docs widget to stay on top of new responses.  Google Docs places a time-date stamp on all of your form inquiries so that you can process them accordingly.  How nice is that?!

The process of adding forms to your blog is as simple as adding a video.  You simply click on the More Actions button to get the Embed code.  Using the Typepad platform, it is a snap for me to plug this in.  I only needed to adjust the pixel width to 370 to fit it to the page on my navigation bar.

You Are in Control

What I find exhilarating about this is I don't need a webmaster to help me.  I can adjust my forms whenever I see fit.  And that puts me in control.

This is just one more example of why I believe blogs will replace websites for small businesses.  Of course, you can have your webmaster take care of this.  However, just a limited knowledge of technology puts you in control.

If you happen to use an assistant, either virtual or real, they can also access this information while you are busy running your business.  One of the advantages of Google Docs is the collaboration feature.  All you have to do is give your assistant access to your Google Docs.

If you have found this post helpful, consider subscribing to the feed, making a comment to share your thoughts, or use the ShareThis button to share it with your friends.

Social Media Lessons from College Communities

One of the basic principles of the social media platform is its use for building community. 

This weekend our family traveled to The Ohio State University campus with our son Zak to take a second look at their business school.  There is one word I heard again and again: Community.

For me, this is both exciting and inspiring.

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Community

For most students, college is a microcosm of the the real world they will soon join.  The college or university is its own community, with hundreds of other communities embedded within it.  Like the real world, the college experience presents many challenges and opportunities.  And it is all experienced within the many micro-communities.

Micro-Communities

At most of the colleges we have visited, there are "living-learning" communities that seek to aggregate incoming students into specific dorms according to their common academic interests.  While this could result in a narrow experience, you have to consider that these kids are being thrust into a completely new environment where they may need some help getting focused on their chosen academic discipline 

When I left the corporate world to launch my contracting business, one of my best decisions I made, on the counsel of one of my former customers, was to join a trade association.  This is a micro-community.  It proved to be instrumental in helping me learn my new industry by getting involved. 

Today, I only wish the the associations I am a member of used social media more to extend that experience by adding to its richness.  This is one reason I'm very involved with Engage365, an online community that works to encourage more use of social media to make association meetings and conventions more successful. 

The Community of Leadership

Most colleges have programs for student ambassadors, citizen leaders, and peer advisers.  My daughter Ali is a peer adviser at Indiana University.  I know my daughter, and I am confident she has gained every bit as much from this experience as those students she is assisting.

This is one of the secrets of leadership.  Leaders seem to do more of the work, yet they gain more as a result.  We need more leaders on the social networks. 

Social Communities

When you are in college, you look forward to graduating and having more freedom.  As hilarious as this may sound, it is nonetheless true!  Fortunately, there is an abundance of social communities on every college campus that give students the freedom to express themselves.

How about you?  Are you finding the social media communities that are just right for you?  While colleges create a nice little bundle of hundreds of clubs and dozens of fraternities and sororities, you and I have to go out and find our own.  It definitely takes some effort, but it's worth it.

I have been inspired from this weekend to do more of this.  As you know, that is the challenge with social media marketing.  You have to get involved so that you can exercise your talents.  And if you do that well, you will help others do more, and that in turn helps you in your business.

What Employers are Saying

What I found most interesting during our campus visit was the comment from a representative from Eli  Lilly and Company, who said that they prefer to hire students from Ohio State because the size of the institution virtually guarantees that they will have a great deal of experience working in teams.  They recognize that to prosper in a university of this size (50,000 students), you have to get involved in communities to get things done – it's unavoidable. 

And that is saying something about our business world in this emerging relationship economy.

Learning From This

I believe there is a temptation to use the social media networks to replicate your existing communities.  Unlike wide-eyed college students, we may resist this because we are set in our ways.  We have found what works, and that may be holding us back.  Instead of replicating your communities, you should be growing new ones that will enable you to grow, both personally, and as business owners.

What will help you most?  A  Ning group may help you work more closely with associates in your industry that share similar goals and objectives.  I'm planning to experiment with this to enhance learning with a group of speakers here in Chicago. 

A Facebook presence may help you to develop a better understanding of what's important in the lives of your friends and associates.  That what I hear most often.  Now I'm experimenting with how this can work better using some of the new technologies.

You have to work at this to make it work better for you, just as a college student is responsible for their own success.  Whatever you do, consider how community is becoming more relevant to our personal and business lives.

 

Why So Many Bloggers Quit

Because they do not understand the process.  The reason they do not understand the process is they do not trust it.  They don't trust it because they cannot see how it works.   When you cannot see, you get impatient.  And the more impatient one gets, the more you fight for control.  Before long, you stop […]

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My Favorite Social Media Action Tools

Listening may be the most valuable social media activity for your business.  However, listening is a form of learning that only matters if you then take action. In this time of information overload, you have to grab information when you see it- so that you can take action when you need to.  These are my […]

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The SEO Paradox of Blogging

Unlike traditional marketing, it's Free! Today I had a conversation with a new client that gave me some insights into why there is resistance to blogging as a means for being findable on the Web.  How Good Can It Be If It's Free Our Western society tends to associate value with a price tag.  We […]

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Why Your Marketing Needs Video

For one thing, it's so easy even a high school kid can do it. It's Happening The New York Times published this article today that shows you that video is becoming a viable communication tool for college applicants.  Why?  It only takes a $100 camcorder, a little bit of ingenuity, and a commitment to getting […]

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Get to Know the New Google

Google is Much More Than Search Google is proving again and again that they will continue to be a force on the Web.  As a small business owner, I tend to cheer for entrepreneurs and small businesses, not behemoths like Google.  However, as this Web continues to evolve, Google is proving they are very capable […]

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One Funny Customer Relationship Metric

My accountant has taken care of my tax returns for over twenty years.  During that stretch we have been through a lot together.   I did some work for him when I owned my contracting business, and he has done plenty of work for me, including successfully navigating an extensive IRS audit that involved all of […]

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Two Words of Brillance

Ship it! This is a brilliant way of reminding yourself to get something done.  Here's why. You Feel Good About Yourself When you get something done, you feel good about yourself.  This predisposes you to getting more done. We all procrastinate.  In some cases we do so because we can, and in other cases because […]

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How To Attract the Right Customers with Social Media

Just be honest. Some people will like your message, and others won't. That's OK, because you are only interested in the ones that do.  Brutally Honest My friend Dr Marc Swerdlick is a brilliant marketer – but his message is not for everyone.  And that is exactly why he is so successful as a marketer, […]

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